Blog Watch

CMSWire: 10 Ways to +1 Your Community This Year

Telligent — Thu, 02 Feb 2012 17:02:00 GMT

Long before there was Google+, the concept of +1 was used to address the topic of extraordinary customers service. So what is meant by the concept of delivering plus one? In the recent CMSWire article by Telligent SVP of Client Services, Cecilia Edwards , she fully explains the premise behind that statement. Specifically, it seems that the +1 concept fits well with online communities, since one of the main reasons to have an externally facing online community is to deepen relationships with your...(read more)

10 Ways to +1 Your Community this Year

Telligent — Wed, 01 Feb 2012 20:55:00 GMT

Long before there was Google+, the concept of +1 was used to address the topic of extraordinary customer service. In 1993, Ken Blanchard and Sheldon Bowles wrote Raving Fans: A Revolutionary Approach to Customer Service . In Raving Fans , Blanchard and Bowles cover three areas: Deciding what you as a business want; Discovering what the customer wants; and delivering plus one. So what did they mean by delivering plus one. Here are some of the key points they articulate: Being consistent in your performance...(read more)

Telligent Newsletter - January 2012

Telligent — Wed, 01 Feb 2012 16:39:00 GMT

JANUARY ISSUE #SOCBIZ BUZZ Top 2011 Blogs Find out which Telligent blogs made the top-five list Online Communities for Associations Learn how associations use social online communities to boost recruitment and member loyalty New Product Enhancements Telligent Connect for Facebook and Telligent Document Preview are now available from Telligent Marketplace MEDIA COVERAGE CMSWire : Telligent Acquires Leverage Software: Mobile, Cloud and Usability Key Benefits Computer Business Review : Telligent Acquires...(read more)

Telligent Educates Companies on the Foundation and Tools to Get Social in 2012 + How to Leverage Existing Microsoft Investments

Telligent — Tue, 31 Jan 2012 14:15:00 GMT

How many of you believe that social is the new norm? We do, and so do your customers, partners and prospects. That is why we have teamed up with Microsoft to deliver a one of a kind dynamic and social online presence. Your customers and partners expect to interact with your brand online. That is why through the joint effort of Microsoft and Telligent, we are able to combine best-in-class web content management from Microsoft SharePoint for Internet Sites and FAST Search for SharePoint with Telligent’s...(read more)

Microsoft and Telligent Offer Joint Digital Marketing Solution that Fuses Social + Websites Together on a Single, Unified Platform

Telligent — Tue, 31 Jan 2012 14:15:00 GMT

To Support Offering, Telligent and Microsoft Announce the Get Social Tour + Social Workshop Days that will Equip Customers with the Foundation and Tools to Get Social in 2012 DALLAS, Texas — January 31, 2012 — Telligent, a leader in social community software for the enterprise, today announced educational programs and a unique product offering to help its customers accelerate their social strategy in areas where their organization can benefit the most. As Microsoft’s vendor of choice...(read more)

Dogfooding the Sueetie Wall Message Editor

Dave Burke — Tue, 31 Jan 2012 02:59:31 GMT

Developers should have to use the apps they build, or in my particular case, are in the process of building. I thought fellow devs would find the morning’s updates to the Sueetie Wall Message Editor interesting, if for no other reason than being able to relate with updating an app’s insufficiencies because you use the thing. And I’ve been using the newest Sueetie Wall titled The Edge a lot, covering the community happenings of YetAnotherForum.NET, BlogEngine.NET, Gallery Server Pro and ScrewTurn...(read more)

Announcing The Edge, a Series on the Applications You Love

Dave Burke — Fri, 27 Jan 2012 21:24:28 GMT

This is something I wanted to do for some time, a series of posts about the applications that make up Sueetie: BlogEngine.NET, YetAnotherForum.NET, Gallery Server Pro and ScrewTurn Wiki. This will be fun for me and interesting for all of us who love working with these apps. The Edge will have news and tips on the Big Four from blog posts, forum discussions, tweets and elsewhere. These are active communities and there’s a lot going on. Fortunately there is RSS to the rescue...(read more)

Introducing Sueetie Taxonomies

Dave Burke — Fri, 27 Jan 2012 19:50:15 GMT

I read a recent article on Smashing Magazine about creating custom taxonomies in WordPress and thought, "Ooooo, I want that!" I also happened to be thinking about a new Wall on Sueetie.com with news and tips on BlogEngine.NET, YetAnotherForum.NET, Gallery Server Pro and ScrewTurn Wiki (announcement soon) and knew that a beefy categorization feature was a must. The result is the introduction of a Taxonomy architecture that can be used on a Sueetie Wall and in the future, elsewhere...(read more)

Director, Corporate Marketing

Telligent — Thu, 26 Jan 2012 18:33:01 GMT

Description One of the pioneers in enterprise social community and workforce collaboration software, Telligent helps companies worldwide to implement social communities for their employees, customers and partners. Its powerful community development platform allows customers and partners to customize their community experiences and build award-winning applications on top of the platform. Telligent differentiates itself with an ease of business and a level of confidence to which seasoned and successful...(read more)

Director, Interactive Marketing

Telligent — Thu, 26 Jan 2012 17:59:06 GMT

Technical Consultant

Telligent — Thu, 26 Jan 2012 16:54:00 GMT

Location: Dallas, TX Description One of the pioneers in enterprise social community and workforce collaboration software, Telligent helps companies worldwide to implement social communities for their employees, customers and partners. Its powerful community development platform allows customers and partners to customize their community experiences and build award-winning applications on top of the platform. Telligent differentiates itself with an ease of business and a level of confidence to which...(read more)

Project Manager

Telligent — Thu, 26 Jan 2012 16:24:22 GMT

Sign Up Today: Telligent University is Open for Enrollment

Telligent — Wed, 25 Jan 2012 22:15:00 GMT

In-depth training videos. Short 3-5 minute lesson plans. 24/7 on-demand access. These are all components of Telligent’s new e-learning community – Telligent University. Telligent University is now open for enrollment to Telligent customers and partners. It provides comprehensive, yet cost-effective, education and training for Telligent Community, Telligent Enterprise and Telligent Evolution. Two learning tracks are currently available, one for site administrators and one for developers...(read more)

Telligent Invests in Customer and Partner Development with Its Newly Debuted E-Learning Community; Pathway to Obtain Certification Offered as Additional Benefit

Telligent — Wed, 25 Jan 2012 22:15:00 GMT

Telligent helps customers and partners get the most out of social with the launch of Telligent University (DALLAS, TX) January 25, 2012 — Telligent , a leader in social community software for the enterprise, today announced the launch of its first online training program, Telligent University . As part of Telligent’s commitment to customer and partner support, the new community offers on-demand e-learning for both administrators and developers. Through Telligent’s comprehensive...(read more)

Announcing: Telligent Connect for Facebook BETA

Telligent — Mon, 23 Jan 2012 21:04:40 GMT

Telligent is excited to announce the beta release of Telligent Connect for Facebook. With Telligent Connect for Facebook BETA , you can easily plug a forum from a Telligent Community 6.0 site into your Facebook page. From either site, your customers can search for information, find answers about your products, and ask questions if they can’t find what they’re looking for. Telligent Connect for Facebook BETA brings you closer to your customers by integrating your on-domain Web properties...(read more)

#CMAD: Kudos to all Community Managers Helping to Manage and Grow Communities

Telligent — Mon, 23 Jan 2012 18:13:00 GMT

How would you define a community manager? The following phrases are a good starting point: Lead social capital builder Brand evangelist Master listener Rule enforcer Spam controller As many of you know, today is the third annual Community Manager Appreciation Day (CMAD). According to Wikipedia , Altimeter Group Analyst Jeremiah Owyang first initiated this day in 2010 . CMAD takes place every fourth Monday of January as a way to “recognize and celebrate the efforts of community managers around...(read more)

Does Your Community Need a Community Manager?

Telligent — Mon, 23 Jan 2012 15:30:00 GMT

A community manager is an essential role in helping you manage and grow your online community. The role can mean different things to different organizations, but there are some general aspects of the role that will be true in every situation. A Community Manager has three primary areas of focus: Community Advocate - As a community advocate, the Community Manager’s primary role is to represent the community members. This includes listening, which results in monitoring, and being active in understanding...(read more)

Text Parts Come to Sueetie Blogs

Dave Burke — Fri, 20 Jan 2012 17:27:28 GMT

I should begin by defining Text Parts, since they're Old School and many of you probably are unfamiliar with them. Text Parts are BBCode-like, bracketed text strings with specific properties that when displayed on a page are converted into something else. Text Parts are traditionally used with blog posts, which is the extent of their initial functionality in Sueetie. In the future I hope to incorporate Text Parts in other applications like Sueetie CMS and Marketplace as well. Here's...(read more)

Message Editing Now Supported on the Sueetie Wall

Dave Burke — Wed, 18 Jan 2012 21:54:03 GMT

I couldn’t let the first release of Sueetie Walls go out the door without providing the ability to edit wall posts. Wall Message Editing is optional as a Wall Configuration setting. When the "CanEditMessages" Wall Property is enabled users can edit their own messages as can Site Content Administrators. I should mention that users cannot delete messages on a Sueetie Wall, as only Content Administrators can delete both messages and comments. How to Edit a Wall Message Wall...(read more)

National Inflation Association: "Enterprise Social Networking to Revolutionize Workplace, Says NIA"

Telligent — Wed, 18 Jan 2012 20:30:00 GMT

According to the predictions of The National Inflation Association (NIF), enterprise social networking will revolutionize the workplace beginning in 2012 and change forever the way the world gets work done. This particular article gives an overview of the growth of enterprise social networks and describes enterprise social networks as "kind of like Facebook for the workplace, but without the socializing. Enterprise social networks are meant to result in employees working together better as a...(read more)

Dip Your Toe Into Social With the All-New Social Starter Toolkit

Telligent — Wed, 18 Jan 2012 17:20:00 GMT

Do you spend countless hours researching social? Have you heard about online community, but are unsure if it will be beneficial to your organization? Do you wish that there was one resource out there for the best tips and information on social media? If this sounds like you, then look no further! We asked our customers, “How can we help you get started on the right path with social media and online community?” Overwhelmingly, people responded by saying they first need help to understand...(read more)

Tech Talk: Synchronizing User Profiles

Telligent — Fri, 13 Jan 2012 21:16:00 GMT

Because organizations manage multiple systems, inside and outside of the enterprise, maintaining user profiles can be a struggle. Our goal is to simplify profile management. Both Telligent Community and Telligent Enterprise feature social profiles that allow people to customize their profiles so that their peers in the community understand who they are, what they do and what interests them. Organizations can currently synchronize social profiles from Telligent with Microsoft Active Directory and...(read more)

The Thrill of Gallery Server Pro 2.6 at Sueetie.com

Dave Burke — Thu, 12 Jan 2012 20:38:28 GMT

I'm very happy (thrilled, in fact) to announce the Sueetie upgrade to Gallery Server Pro v2.6. Here is Roger Martin's announcement of v2.6 with a list of the new features and a few screenshots. One of the coolest new features is drag-n-drop upload, with all of the same power of previous releases like auto-extraction from zip files, security, file size controls, and more. There's a great screenshot of the new upload component on Roger's announcement. Here's...(read more)

5 Steps to Ensure Your Members Don’t Run Away With Your Community

Telligent — Thu, 12 Jan 2012 16:06:00 GMT

A Best Practice of World Class Communities is to Encourage Ownership of the Community by Members One of the strategies Telligent encourages for building World Class Communities is to encourage a level of ownership of the community by its members. There are several benefits associated with this: People tend to support the things they feel they have ownership of The cost of managing the community can be lowered with community volunteers Community members can often be more ardent supporters of the community...(read more)

How Sueetie Supports Multiple Walls

Dave Burke — Tue, 10 Jan 2012 22:07:20 GMT

I've been saying from the beginning that Sueetie Walls were designed to support multiple walls on a community site, so I thought we could walk through the process of creating a new wall. We Start at the Sueetie Application Level Remember that each wall is viewed as a Sueetie Application, like Forums, the Wiki, a Blog, etc., so that is where we'll begin the process of creating a new Wall. We're going to create a wall for Stephen King aficionados. I have King on the brain because I just...(read more)