Blog Watch

Long before there was Google+, the concept of +1 was used to address the topic of extraordinary customer service. In 1993, Ken Blanchard and Sheldon Bowles wrote Raving Fans: A Revolutionary Approach to Customer Service . In Raving Fans , Blanchard and Bowles cover three areas: Deciding what you as a business want; Discovering what the customer wants; and delivering plus one. So what did they mean by delivering plus one. Here are some of the key points they articulate: Being consistent in your performance...

How many of you believe that social is the new norm? We do, and so do your customers, partners and prospects. That is why we have teamed up with Microsoft to deliver a one of a kind dynamic and social online presence. Your customers and partners expect to interact with your brand online. That is why through the joint effort of Microsoft and Telligent, we are able to combine best-in-class web content management from Microsoft SharePoint for Internet Sites and FAST Search for SharePoint with Telligent’s...

Developers should have to use the apps they build, or in my particular case, are in the process of building.  I thought fellow devs would find the morning’s updates to the Sueetie Wall Message Editor interesting, if for no other reason than being able to relate with updating an app’s insufficiencies because you use the thing. And I’ve been using the newest Sueetie Wall titled The Edge a lot, covering the community happenings of YetAnotherForum.NET, BlogEngine.NET, Gallery Server Pro and ScrewTurn...

I read a recent article on Smashing Magazine about creating custom taxonomies in WordPress and thought, "Ooooo, I want that!"  I also happened to be thinking about a new Wall on Sueetie.com with news and tips on BlogEngine.NET, YetAnotherForum.NET, Gallery Server Pro and ScrewTurn Wiki (announcement soon) and knew that a beefy categorization feature was a must.  The result is the introduction of a Taxonomy architecture that can be used on a Sueetie Wall and in the future, elsewhere...

Description One of the pioneers in enterprise social community and workforce collaboration software, Telligent helps companies worldwide to implement social communities for their employees, customers and partners. Its powerful community development platform allows customers and partners to customize their community experiences and build award-winning applications on top of the platform. Telligent differentiates itself with an ease of business and a level of confidence to which seasoned and successful...

Location: Dallas, TX Description One of the pioneers in enterprise social community and workforce collaboration software, Telligent helps companies worldwide to implement social communities for their employees, customers and partners. Its powerful community development platform allows customers and partners to customize their community experiences and build award-winning applications on top of the platform. Telligent differentiates itself with an ease of business and a level of confidence to which...

Telligent helps customers and partners get the most out of social with the launch of Telligent University (DALLAS, TX) January 25, 2012 — Telligent , a leader in social community software for the enterprise, today announced the launch of its first online training program, Telligent University . As part of Telligent’s commitment to customer and partner support, the new community offers on-demand e-learning for both administrators and developers. Through Telligent’s comprehensive...

How would you define a community manager? The following phrases are a good starting point: Lead social capital builder Brand evangelist Master listener Rule enforcer Spam controller As many of you know, today is the third annual Community Manager Appreciation Day (CMAD). According to Wikipedia , Altimeter Group Analyst Jeremiah Owyang first initiated this day in 2010 . CMAD takes place every fourth Monday of January as a way to “recognize and celebrate the efforts of community managers around...

I should begin by defining Text Parts, since they're Old School and many of you probably are unfamiliar with them.  Text Parts are BBCode-like, bracketed text strings with specific properties that when displayed on a page are converted into something else. Text Parts are traditionally used with blog posts, which is the extent of their initial functionality in Sueetie. In the future I hope to incorporate Text Parts in other applications like Sueetie CMS and Marketplace as well.  Here's...

According to the predictions of The National Inflation Association (NIF), enterprise social networking will revolutionize the workplace beginning in 2012 and change forever the way the world gets work done. This particular article gives an overview of the growth of enterprise social networks and describes enterprise social networks as "kind of like Facebook for the workplace, but without the socializing. Enterprise social networks are meant to result in employees working together better as a...

Because organizations manage multiple systems, inside and outside of the enterprise, maintaining user profiles can be a struggle. Our goal is to simplify profile management. Both Telligent Community and Telligent Enterprise feature social profiles that allow people to customize their profiles so that their peers in the community understand who they are, what they do and what interests them. Organizations can currently synchronize social profiles from Telligent with Microsoft Active Directory and...

A Best Practice of World Class Communities is to Encourage Ownership of the Community by Members One of the strategies Telligent encourages for building World Class Communities is to encourage a level of ownership of the community by its members. There are several benefits associated with this: People tend to support the things they feel they have ownership of The cost of managing the community can be lowered with community volunteers Community members can often be more ardent supporters of the community...