Chris Brogan’s Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust is deceivingly simplistic. You read, “be helpful, connect people, be transparent, blah, blah.” Social Marketing concepts you already know and may perhaps practice, yet they are presented here in such a way that you realize you can do it better, much better. Chris Brogan has proven the effectiveness of his claims after all. The book was a solidly constructed hardback, a much nicer experience than many...