David Kline and Dan Burstein are the authors of Blog!: How the Newest Media Revolution is Changing Politics, Business, and Culture. They were more like editors, since the book was a collection of interviews of blogging inflentials in politics, business and media. If you skip past the politics section you'll enjoy the book more, I think. I know I would have. 2.5 out of 5 Nordic Track Stars. ___________________ p.103 Indeed the only way most companies know if their customers are truly being served...